Cross-border Bestseller Creative Round Ring Heart-Shaped Pendant Necklace

Shipping Policy

We want your BKLuex order to reach you quickly and safely. Here's how shipping works.

Free Shipping

Enjoy free standard shipping on all orders over $75. Orders below this amount are subject to a flat shipping rate calculated at checkout.

Processing Time

Orders are typically processed and shipped within 1-2 business days of being placed, excluding weekends and holidays.

Delivery Times

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Delivery times are estimates and begin from the date of shipment, not the date the order was placed.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its journey to your door.

International Shipping

We currently ship within the United States. International shipping options are coming soon.

Shipping Delays

While we do our best to meet estimated delivery windows, occasional delays can happen due to weather, carrier issues, or high order volume. We appreciate your patience and will notify you of any significant delays.

Questions?

Reach out to our customer support team and we'll be happy to help with any shipping questions.

Return Policy

We want you to love what you ordered from BKLuex. If something isn't right, here's how returns work.

Return Window

You have 30 days from the delivery date to return most items for a refund or exchange.

Condition of Items

• Items must be unworn, unwashed, and in their original condition
• Original tags must still be attached
• Items must be returned in their original packaging where possible

Non-Returnable Items

• Final sale or clearance items
• Beauty products that have been opened or used
• Gift cards
• Underwear, swimwear, and earrings, for hygiene reasons

How to Start a Return

1. Contact our customer support team with your order number
2. We'll send you a prepaid return shipping label
3. Pack the item securely with the original tags attached
4. Drop off the package at the specified carrier location

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days. You'll receive an email confirmation once your refund has been issued.

Exchanges

Need a different size or color? Let us know when you start your return, and we'll prioritize sending out the replacement as soon as your return is on its way back to us.

Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 7 days of delivery and we'll make it right at no extra cost to you.

Questions?

Reach out to our customer support team and we'll be happy to help with any return or exchange questions.

Keep your pieces dry and remove them before swimming, showering or exercising. Apply perfume and lotion before putting jewelry on. Store each piece separately in a soft pouch, and wipe gently with a dry, lint-free cloth to keep its shine.